27% – this number of customers (according to Accenture) would prefer to change their current bank to a modern online Digital bank without physical branches. And, obviously, this figure will continue to grow – proof of this is the explosive growth of business models of Revolut, Wise, Tinkoff Bank, etc.
Banking will never be the same again.
Everything is changing – customers, their needs, behavior patterns, channels through which they interact with banking institutions. Today, the consumer wants to be served quickly, comfortably, online.
He wants this service to be personalized and relevant, taking into account his current interests, life circumstances and financial needs.
These trends create huge risks for modern banks. Failure to respond in time, adapt to the client and change their service delivery model will force many players to leave the market. But, here lies the opportunity. Opportunities for transformation, optimization of your business, reaching a new competitive level.
Being engaged in the automation of the banking sector, we are striving in every possible way to help our clients in transforming their business and transitioning to a new Digital Banking model.
We chose the Creatio #nocode solution as an IT automation platform, as we saw a number of key competitive advantages in it:
- Innovative and ergonomic user interface
- Universal CRM and BPM platform for omnichannel banking
- Dynamically developing product. The solution is regularly updated and supplemented with new features.
- Powerful technological platform for automating business processes and integrating into the bank’s SOA architecture
Based on the experience of dozens of completed projects around the world, we cover the following tasks and needs of our clients:
- Building an omni-channel bank front office – single 360 customer view information space and a customer service tool, regardless of which communication channel are used
- Automation of CRM, marketing and sales – creating a classic tool for interaction and building relationships with customers: marketing and trigger campaigns, customer segmentation, loyalty programs, automation of lead generation and corporate sales processes
- Improving the operational efficiency of the front and middle offices: automation of the loan pipeline – all stages of processing, verification, approval of the application and issuance of loan products. Thanks to this, operating costs and time for issuing a loan are significantly reduced.
- Building a debt collection system at all stages of Pre, Soft, Hard and Legal collection
